How to Fix Spotify Black Screen in 7 Ways

How to Fix Spotify Black Screen in 7 Ways

“This is very annoying and started happening to me a few days after the latest update. When starting the desktop app, it often stays on a black screen for a long time (longer than usual) and won’t load anything for minutes. I often have to force close the app with the task manager. While it’s on a black screen it often shows 0% processor usage and a low amount of MB. Is there any fix for this?” – from Spotify Community

Is there anything more annoying than your Spotify staying on a black screen when you’re trying to play music from Spotify? When you don’t have a clue what’s causing the problem, the result is double the frustration. It’s a common issue that most users would encounter in the process of using Spotify to play music.

So, how to fix Spotify’s black screen issue? In fact, Spotify doesn’t give an official method to help its users to solve this issue. If you still don’t find a solution to Spotify app black screen, just follow these simple steps in this post. Here we’ll find several methods to help you fix the issue of Spotify’s black screen.

Part 1. Methods to Solve Spotify Black Screen Issue

Whether you meet Spotify black screen Windows 10 or Spotify black screen Mac, then the process of enabling your Spotify to the normal with the methods is as follow:

Solution 1: Check Network Connection and Restart Spotify

The most direct solution to Spotify’s black screen is to check your network connection and then run Spotify on your computer again. So, just try to check the network connection on your computer by following the below steps.

For Windows:

How to Fix Spotify Black Screen in 7 Ways

Step 1. Select the Start button then find Settings and click it.

Step 2. In the pop-up window, select Network & Internet.

Step 3. Choose Status and check the current connection status.

For Mac:

How to Fix Spotify Black Screen in 7 Ways

Step 1. On your Mac, choose Apple menu > System Preferences, then click Network.

Step 2. Select the network connection you want to check in the list at the left.

Step 3. Check the status indicator next to the connection and make sure it shows green.

Solution 2: Uninstall and Reinstall Spotify on the Computer

If your Spotify still stays at a black screen, the problem isn’t an Internet connection on the computer and could be fixed with the reinstall. You could try to uninstall the Spotify app on your computer and then reinstall it again. Here’s the tutorial:

For Windows:

How to Fix Spotify Black Screen in 7 Ways

Step 1. Launch Control Panel on your computer by searching for it in your search bar.

Step 2. Click the Programs button and then click the Uninstall a program button under Programs and Features.

Step 3. Scroll down to find the Spotify app from a list of applications and right-click on the Spotify application then choose the Uninstall option.

Step 4. Then the Spotify app will be removed from your computer and you can launch Microsoft Store to install the Spotify app on your computer again.

For Mac:

How to Fix Spotify Black Screen in 7 Ways

Step 1. Locate the Spotify app by clicking Applications in the sidebar of any Finder window. Or use Spotlight to find the Spotify app, then press and hold the Command key while double-clicking the Spotify app in Spotlight.

Step 2. To delete the Spotify app, just drag the Spotify app to the trash, or select Spotify and choose File > Move to Trash.

Step 3. Then you’re asked for entering the password of an administrator account on your Mac. This is just the password you use to log in to your Mac.

Step 4. To delete the Spotify app, choose Finder > Empty Trash. Then try to log in to Spotify with your Spotify account again and your problem will be solved.

Step 5. Navigate to Spotify’s official website and try to install the Spotify application on your computer again.

Solution 3: Disable Hardware Acceleration on Spotify

The settings of Hardware Acceleration on Spotify also influence the use of your Spotify. To fix this black screen issue, you could simply disable Hardware Acceleration within the app with the below steps.

How to Fix Spotify Black Screen in 7 Ways

Step 1. Launch Spotify on your computer then click your account name.

Step 2. Select Settings and you’ll enter a new page on Spotify.

Step 3. Scroll download to the bottom and click SHOW ADVANCED SETTINGS.

Step 4. Find Enable Hardware Acceleration and go to turn it off.

Solution 4: Delete Spotify AppData Folder on the Computer

Sometimes, you could focus on the AppData folder of Spotify on your computer. If there is an error with the AppData folder, your Spotify would black screen. To enable Spotify to return to normal, just delete the AppData folder in the Spotify application.

How to Fix Spotify Black Screen in 7 Ways

Step 1. Go to “C:Users#USERNAME#AppDataLocalSpotify” in your file browser.

Step 2. Find the AppData folder in the Spotify application then delete this folder. Or you can directly search for this folder to delete it.

Solution 5: Remove Redundant Spotify Processes

Except for deleting the AppData folder, the redundant process of Spotify on your computer could also make your Spotify become a black screen. If you launch many Spotify apps at a time, you could try to remove redundant Spotify to fix the black screen issue.

For Windows:

How to Fix Spotify Black Screen in 7 Ways

Step 1. Press “Ctrl-Shift-Esc” to open the Task Manager then click the Process tab.

Step 2. Right-click Spotify and select End Process in the task list of apps.

Step 3. Click End Process again in the confirmation window.

For Mac:

How to Fix Spotify Black Screen in 7 Ways

Step 1. Press Command + Space or click Spotlight to search for Activity Monitor.

Step 2. In the Activity Monitor app on your Mac, under the Process Name list, select Spotify.

Step 3. Click the Stop button in the upper-left corner of the Activity Monitor window then choose Quit.

Solution 6: Use Spotify Connect to Access Spotify Music

In some cases, your Spotify blacks out on one device while working well on another one. To return Spotify to normal, you could try to use the feature of Spotify Connect to enable your Spotify to work and play your favorite songs.

How to Fix Spotify Black Screen in 7 Ways

Step 1. Fire up Spotify on your phone and computer.

Step 2. Click the Connect button on Spotify for mobile or desktop.

Step 3. Select a device to listen to songs from Spotify.

Part 2. Ultimate Method to Fix Spotify Black Screen Issue

Still, bothered by Spotify’s black screen on your Windows or Mac computer? You could try to adopt a different method, that is, to use a third-party tool called MobePas Music Converter. It is an easy-to-use yet professional music downloader and converter for Spotify users. With this tool, you can download music from Spotify in six universal formats.

Use MobePas Music Converter to save unprotected Spotify music files, then you can transfer those downloads to other media players for playing. So, even though your Spotify stays on a black screen, you can still access songs from Spotify and listen to them on your device. Now download Spotify songs with MobePas Music Converter in 3 steps.

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Step 1. Add Spotify songs to Spotify Music Converter

Launch MobePas Music Converter then it will load the Spotify app on your computer automatically. Navigate to your library on Spotify and select songs which you want to listen to. Then you can either drag and drop them to MobePas Music Converter or copy and paste the URL of the track.

Spotify Music Converter

copy the Spotify music link

Step 2. Select the output format for Spotify music

Now you’re required to complete the settings of the output audio. Just click the menu bar then choose the Preferences option. Switch to the Convert window, and you could choose the output audio format. Besides, you also could customize the bit rate, channel, and sample rate for better audio quality. Remember to click the Ok button to save the settings.

Set the output format and parameters

Step 3. Start to download music from Spotify

Back to the interface of MobePas Music Converter then click the Convert button at the bottom right corner. Then MobePas Music Converter starts to download and convert music tracks from Spotify to your computer. Once the conversion is made, you can browse all the converted songs in the converted history by clicking the Converted icon.

download Spotify playlist to MP3


The methods mentioned above are supported to address the Spotify app black screen issue with ease. If you’ve tried out all the solutions in the first part, you could seek help from MobePas Music Converter. All the songs from Spotify can be downloaded by MobePas Music Converter. Then you can play Spotify songs without the Spotify app and don’t need to worry about the Spotify app black screen issue.

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How to Fix Spotify Black Screen in 7 Ways
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