You made an effort to turn your iPhone on and everything seemed pretty good with the normal screen setup. However, out of the blue, your device started showing a stuck error with the message “support.apple.com/iphone/restore”. You might have looked into the extent and depth of this error but still couldn’t fix it. Does this problem sound familiar to you?
If your iPhone got stuck at the support.apple.com/iphone/restore screen then you are at the right place. In this article, we will walk you through the error and educate you about the steps that can be taken to resolve the problem.
Why Does iPhone Say “support.apple.com/iphone/restore”?
There can be several possible reasons that might lead your iPhone to get stuck at the support.apple.com/iphone/restore screen. In most cases, the problem is related to hardware problems or software issues. To completely avoid the error you have to look from both angles and take steps accordingly. Here, we will provide you with a list of possible reasons that could have triggered this error.
The software or concerns are:
- When the most recent firmware update or firmware downgrade of your system failed to work. Eventually, it will get your phone stuck in this error.
- If you were restoring your iPhone data from an old backup then the process might have ended with plenty of errors. Gradually it will get your phone frozen at the support.apple.com/iphone/restore screen error.
- When you are jailbreaking the phone or restoring the device, it might not go as planned and end up with the stuck error.
- Any unknown action or error that could have happened due to the improper operations of your device might have triggered this error.
The hardware concerns are:
- If you have dropped your device quite hard and it has hit the floor or any other surface then the motherboard might get damaged.
- If your device came into contact with water then that may have also triggered the error.
Whatever the reason, below we will show you 4 ways to fix the support.apple.com/iphone/restore error.
Way 1: Fix “support.apple.com/iphone/restore” Error without Data Loss
MobePas iOS System Recovery is an incredible iOS repair tool that helps to resolve iOS system problems. It will offer you solutions that can help you to solve various kinds of stuck errors on your iPhone without data loss.
Option 1: Fix The Error with One Click
The software provides a great solution to fix the support.apple.com/iphone/restore error in a single click. You can install the software and get the error fixed.
- Run MobePas iOS System Recovery and then connect your iPhone to the computer. Wait for the program to detect the device that is in recovery mode.
- Click “Exit Recovery Mode” and the program will get your iPhone out of recovery mode quickly. Your iPhone will reboot and work normally again.
Option 2: Reinstall iOS System
If you can still see the screen error, then try to reinstall iOS. The Repair Operating System feature will offer you a complete restoration and reinstallation to fix the stuck error without data loss.
- Launch the program and connect your iPhone. Once the device is detected, choose the option “Standard Mode” to continue.
- Click on “Download” and then download the matching firmware package for your iPhone.
- When the download is complete, click on “Start” to begin the repair process.
Way 2: Force Restart Your iPhone
If you are seeing the support.apple.com/iphone/restore error then you can try to force restart your device. Learn how to force restart your iPhone for various models:
- iPhone 8 and later – Press and release the volume up button, press and release the volume down button. Press and hold the side button, wait until you see the Apple logo.
- iPhone 7 and 7 Plus – Press and hold the side or the top button and the volume down button until the Apple logo is visible.
- iPhone 6 and earlier – Press and hold the side/top button and the home button at the same time until the Apple logo appears.
Way 3: Reinstall iOS on iTunes
Once you have successfully restarted your device but the screen error is still showing, then try to install the iOS in iTunes. If you have no idea how to get it done follow the below-mentioned steps:
- Open iTunes on your computer and connect your iPhone with a USB cable. Make sure that you are running the latest version of iTunes.
- When your device is detected, you should see a message pop-up: “There’s a problem with the [your device name] that requires it to be updated or restored.”
- Click on “Update” to reinstall iOS and keep your iPhone connected to the computer until the process is completed.
Way 4: Contact Apple Support
If you have possibly tried all the above-mentioned steps but cannot fix the support.apple.com/iphone/restore screen error, then possibly it is beyond repair. The issue is probably a serious hardware defect and we suggest you contact Apple Support. You can also book an appointment with your nearest Apple Care at the earliest. You can also walk up to the nearby Apple Store and explain how you have experienced this error on your device. Apple Support will resolve your issue and the device will get back to normal.
Note: The Apple professionals might ask you to get the device’s hardware replaced.
Conclusion
In case of any hardware or software misalignment, your iPhone shows the support.apple.com/iphone/restore error. To resolve this error the aforementioned steps are highly recommended. However, if these steps are not working for your device, then you can visit an Apple store and get your device thoroughly checked.